Talk to a Rodent
Need help or just wanna tell us how much you love your new hat?
Hit up The Rodents at info@longlivethemouse.com. We're always on to respond.
FAQs
-
🧵 Who runs this thing?
Two students. One's finishing a BFA in Character Animation (hello, dreamy visuals), and the other is juggling a BA in Creative Writing + Film (with a side of dramatic flair). Everything you see is designed, edited, quality-checked, and probably emotionally overanalyzed by us.
-
📦 How long does shipping take?
We’re not Amazon. We're better — we care.
Most orders ship within 5–10 days, depending on the item and whether it's printed, embroidered, or summoned through creative chaos.You’ll get a tracking email the second it leaves the studio. We refresh it just as obsessively as you do.
-
🌍 Do you ship internationally?
Yes, if the galaxy allows. You may have to wait a little longer and cover customs depending on where you are — but we promise it’ll be worth it.
-
🧢 My item arrived weird/wrong/busted. Now what?
Yikes. That’s on us - maybe. If it’s part of our our inventory, we’ll make it right. If it’s our third party printing, we’ll still make it right. Email us right away with a photo and order number. We’ll fix it. Nicely and fast.
-
🐭 Is this Disney official?
Nope. Not affiliated, not sponsored, and not approved by the Mouse. This is vintage-inspired fan art, dream logic, and storytelling stitched from the sidelines.
-
💬 Do you take custom requests?
Sometimes. If it fits our vibe and doesn’t involve 47 characters, maybe. Slide into our DMs or email us and make your case.
-
📲 Where can I follow you?
We’re loudest on Instagram. Find us @longlive_themouse
Tag us, scream at us, show us your park fits. We love it.